There are several reasons that may prevent the recovery of Flipr measures. Here are the main ones:
1. 1. Charged battery: If the Flipr battery is charged, it will not be able to contact the app via Bluetooth. You can check the battery status by making a diagnosis from the application. If the Flipr is not reachable via Bluetooth, it is likely that the battery will be charged.
2. Sigfox network coverage: If the customer uses a Flipr Start with subscription or a Flipr Start Max without Wifi Connect, Sigfox network coverage may be a factor. Sigfox is a network managed by UNIABIZ, and we do not have control over changes to this network. Changes in network coverage may occur without our knowledge. In addition, physical barriers or meteorological variations can also affect the quality of the connection.
3. Internet connection Problems: For customers with Wifi Connect or Flipr Connect, it is important to ensure that the gateway used is connected to the Wi-Fi network and that the Internet connection is working properly. You can check the status of the Flipr Connect connection in the app settings when you are near the Flipr.
In addition, it is important to consider the following:
4. Change of gateway position or network configuration: If the customer has recently moved the Wifi Connect or Flipr Connect gateway or made changes to the configuration of their network, it may be necessary to adjust the settings. Ensure that the gateway is positioned optimally and configured to connect to the Wi-Fi network correctly.
5. Verifying the physical connection of the gateway: While this may seem obvious, it is important to ensure that the gateway (whether Wifi Connect or Flipr Connect) is properly connected and powered. Verify the power cables and make sure the bridge is turned on.
In summary, the main reasons that may prevent Flipr measurements are a recharged stack, Sigfox network coverage issues, Internet connection issues for models with Wifi Connect or Flipr Connect, adjustments needed in case change in bridge position or network configuration, as well as verification of the physical connection of the gateway. It is recommended that these elements be verified and that Flipr technical support be contacted if the problem persists.
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